Frequently Asked Questions

Have a question about choosing your Bahamas Hotel on Paradise Island?

If you have a question about Comfort Suites Paradise Island, please see our list of frequently asked questions below. If your question is not answered here, please contact us and we'll be happy to assist you.

How far are you from Atlantis Resort and Casino?

We are only 5 minutes in walking distance from Atlantis Resort and Casino.

Are you on the beach?

We are located in the center of Paradise Island, just minutes from the beach area.

Do you have a shuttle that provides service from the airport?

No, we do not provide ground transportation, however taxis are typically available at the airport and hotel.

Do you allow pets? 

No pets of any kind are allowed in the hotel.

How much is a taxi to your hotel from the airport?

Taxi service starts at $35 for the first two passengers, one-way.

If I arrive early or depart after check-out, can I store my luggage?

We can store your luggage in our luggage storage area, located in the security office.

Where can I change if I arrive early and the room is not ready?

We offer a hospitality room.

Do you offer day rooms?

No, we do not.

Do you give the wristbands out at the front desk for Atlantis?

No, all wristbands are issued at the pool & beach booths at Atlantis.

How do I get a wristband for Atlantis?

You will have to present your ID card that was issued at check-in.

How many of your rooms have been renovated? Which wing?

All rooms at Comfort Suites Paradise Island have been renovated with tile floors and bright tropical decor. The West Wing and the East Wing both feature renovated rooms for the comfort of our guests.

What is the easiest way to walk to Atlantis, Paradise Island from the Comfort Suites?

From the front desk, simply walk down the hallway off of the lobby in the West Wing towards the pool, until you reach the back door. Head down the stairs and then up the small hill towards The Coral at Atlantis. This is a very short walk. Once inside the The Coral at Atlantis, you can get directions on how to find the nearest towel hut, where you will receive your wristband to gain access to the facilities at Atlantis, Paradise Island.

Is there a surcharge for additional guests in the room?

Yes. The rates at the hotel are based on double occupancy. For a third and fourth adult in the room (16 years and older).

Do you charge for wireless internet access?

No. Free Wi-Fi is available throughout the property.

Do your rooms have flat screen televisions?

Yes. All of our rooms have been upgraded with premium flat screen TVs.

Where can I go to buy bottled water or sunscreen?

The Paradise Island Shopping Center and the shops at Marina Village are both located across the street from the hotel. Most gift shops and some other stores and boutiques typically have bottled water, sunscreen and other necessities you may like to have for the duration of your stay.